Skip to content

Legal

Cookie policy

Last updated 8 October 2026

The short version

  • Cookies are small text files a website stores on your device.
  • We only use cookies that sign you in and keep your account secure.
  • We don’t use analytics, advertising or tracking cookies.
  • You can block them in your browser, but then you can’t sign in.

1. What are cookies?

Cookies are small text files a website stores on your device. They let a site keep you signed in and remember things between visits.

2. Cookies we use

CrewDog uses only essential cookies: the ones that sign you in and keep your account secure. It does not use analytics, advertising or tracking cookies. These are set when you sign in:

Cookies CrewDog sets
Cookie nameTypePurposeDuration
auth_tokenEssentialUser authentication and session management7 days
refresh_tokenEssentialRenews your session when it expires, so you stay signed in7 days
device_idEssentialRecognises your browser when you sign in, to keep your account secure and limit how many devices can use it1 year

3. Other storage in your browser

The CrewDog app also keeps a few items in your browser’s local storage. They stay on your device and are not used to track you:

  • Your sign-in details, so the app stays signed in between visits
  • Your choice of light or dark theme
  • An anonymous ID and the conversation, if you use the chat without an account
  • Which notices you have already seen or dismissed

Clearing your browser’s data for crewdog.ai removes all of them.

4. Third parties

CrewDog does not let advertisers or analytics companies set cookies on crewdog.ai. When you pay for a plan, you pay on Stripe’s checkout page, which sets its own cookies under Stripe’s privacy policy. The services that host and protect CrewDog may set short-lived security cookies, for example to block automated abuse.

5. Your cookie choices

Necessary

Sign you in and keep your account secure. CrewDog can’t work without these.

Always on

CrewDog doesn’t use any optional cookies, so there’s nothing to turn on or off.

Browser settings

Most web browsers allow you to control cookies through their settings. You can:

  • Block all cookies
  • Block third-party cookies only
  • Delete cookies when you close your browser
  • Set preferences for specific websites

Important note

CrewDog’s cookies are all essential. If you block them, you can still read the site, but you cannot sign in.

Browser-specific instructions

  • Chrome: Settings → Privacy and Security → Cookies
  • Firefox: Settings → Privacy & Security → Cookies
  • Safari: Settings → Privacy → Manage Website Data
  • Edge: Settings → Cookies and Site Permissions

6. Do Not Track signals

Some browsers include a “Do Not Track” (DNT) feature that signals to websites you visit that you do not want your online activity tracked. CrewDog does not track you across other websites, so there is nothing for the signal to switch off.

7. Updates to this cookie policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this page periodically to stay informed about our use of cookies. The “Last updated” date at the top of this page indicates when this policy was last revised.

8. Questions about cookies?

If you have any questions about our use of cookies or this Cookie Policy, email hr@crewdog.co.uk or use our contact page. We’re here to help you understand how we use cookies and your choices regarding them.